1. All our services require appointments, including nail trimming.
2. We Require up to date rabies records for any and all services.
3. We give a 15 minute grace period for appointments, if any later than 15 minutes past your appointment you will have to reschedule and pay a 50% non-refundable deposit.
4. No call, no shows will require a 50% non refundable deposit in order to make another appointment.
5. We send out reminder text messages, when the appointment is made and the day before your appointment to confirm the appointment.
6. We have a 45 minute de matting policy. If your dog requires de-matting that runs over 45 minutes, we will either call you and give you the option to pick up your dog or we will shave the dog.
7. All dogs must either be leashed or crated when entering our facility, if they are not we will either leash them or pick them up.